WE COULD NOT BE HAPPIER!
Never bought a home before. We were referred to Alyse & Neal at Eugene Realty Group after speaking to a lender. It was an immediate warm reception, and they took the time to explain the buying process.
There were the expected frustrations of looking at properties in the morning, and by the time we were ready to talk about them and possibly make an offer, they were already pending. Both Alyse and Neal explained there would be ups and downs, and walked us through the process when that happened.
We finally found our perfect home, and didn't hesitate making an offer that was accepted that same afternoon. There were some very unexpected last minute major bumps on the part of the sellers agent and confusion regarding status of the property due to estate transfer etc. In the end, they stuck with us minute by minute with updates and "plan B" just in case.
We feel that Alyse and Neal went above and beyond to make sure the deal went through as expected, being available nearly any hour to answer questions, and even take a call while they were on vacation to let us vent our frustrations.
We were very lucky to have found them and we are glad to call them friends after the process. We hope you will give them the same opportunity to earn your business, trust, and friendship.
James & Snow